Question 1

How do I download music directly to my iPhone or iPad?

Accepted Answer

Apple doesn’t play nice…

Apple allows for direct music downloads in iOS 13. However, they restrict you from moving music into the native “music” app.

To download music directly your iPhone, follow the below instructions:

1.) Open the link on your iPhone

2.) Download the MP3 file.

3.) Hit "More…"

4.) Scroll down and hit "Save to Files"

5.) Click "On my iPhone"

6.) Hit "Downloads"

7.) Save it

8.) Exit out of the tab, then go to your files app.

9.) Go to your downloads in the file app.

10.) The album/songs will be in your downloads folder.

Still having trouble? Contact us.

Question 2

How do I download my purchases?

Accepted Answer

Check your email…

After making a purchase from a Single-powered store you will receive an email with download links. Each link is valid for 3 downloads. After the download limit has been reached you will be prompted to contact our support team.

Once you click on the link, you'll be sent to a landing page. You will then be given the choice of format - MP3, FLAC or WAV.

An MP3 is the smallest file size, and includes metadata like album art & track info.
WAV and FLAC are large files called "lossless" - these won't contain metadata about the release.

Once you select a format, the download should start immediately. The file will be a .zip, In order to see the track files inside, you will need to "unzip" the compressed file.

Mac users can double-click to open the compressed file. Some PC users will need to download free "Unzipping" software.

||| Some Gmail users have reported finding their downloads in the new “Promotions” folder.

Question 3

How do I add music to my Android device?

Accepted Answer

Just follow these instructions:

1.) Click the download link on your Android device to begin the download

|| Individual tracks will download as an audio file (mp3). || Albums will download as a compressed folder (.zip)

2.) To open the compressed file, you’ll need a 3rd party app from the app store; we recommend RAR

3.) Open the compressed file within the app - you will then see the individual audio tracks!

Still having trouble? Contact us.

Question 4

Do my sales get reported to SoundScan?

Accepted Answer

How to Report Sales to SoundScan & Billboard

Digital Releases powered by Single are automatically reported and included in our per-track pricing. We do not have the ability to report digital sales from other providers.

Physical Release reporting is an optional subscription and requires tagging physical records in your inventory.

| Digital & Physical sales are reported automatically at 11am EST for the prior day and subject to certain criteria by Billboard & Nielsen.

Example sales week. © Nielsen

The release date is the 10th in the example above.
Physical Releases shipped between Tuesday (the 7th) and the following Monday (the 13th) will be counted in the new chart week. This represents the Friday-Thursday sales week (10th - 16th), but makes an allowance for shipping time/receipt by customers.
Digital sales report daily starting on Street Date.
Physical and Digital pre-order sales are queued to report on Street Date.

Brief overview of inclusion rules:

Albums priced below $3.49 during their first four weeks of release are excluded
Albums & EPs with 8 or less tracks are not eligible if the total price is less than the sum of the tracks, multiplied by $0.39

Question 5

How do I add to the "Music" app on my iPhone / iPad?

Accepted Answer

Simply follow these instructions….

If you don't have a computer, click here.

1.) Open the link on your computer - this will start the download

2.) Locate the downloaded "zip" file in your downloads folder. Double click (on a mac) to unzip the file.

              **If you have a PC:** You may have to [download "7-Zip"](https://www.7-zip.org/) onto your computer in order to open the zip file.

3.) Drag the unzipped album from your downloads folder into iTunes. You should see iTunes begin processing the tracks.

|| Hint: Sort your library by “date added” to see your new music at the top

4.) Once the music is inside your iTunes library, you can now manually add it to your iOS device. Use these instructions to help guide you through the syncing proce

Question 6

How is digital music added to my Shopify store?

Accepted Answer

Automagically.

After you have uploaded all tracks and double-checked the release information you're given two options - "Create Standalone Digital (with or without a tracklist)" & “Attach to Existing Products”

||| Note: If you don't see these buttons, you likely haven't approved billing inside your Single admin. This is a blue banner across the top of your Dashboard. For more information, check out our dedicated support article.

This is your last chance to edit release information before the metadata (titles, album order, etc.) is encoded into tracks.

Once ownership (or right to distribute) is confirmed your release will be publish based on the following criteria:

Releases with a past or same-day Release Date will be On Sale upon submission
Releases with a future Release Date will be published at 12am EST on that date
Presales will be published at 12am EST on the Presale Date and delivered automatically on the Release Date

Create Standalone Digital

If Create Standalone Digital is chosen products will be created in your Shopify Admin for Digital Albums & Digital Tracks.

In your Shopify store (and in the example below), you will see products created for each track and a product for the album. __Do not delete these indi

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