As we send out digital music, we automatically mark digital products as fulfilled inside of your Shopify Admin.

Below are some basic troubleshooting steps you can take if this isn't happening.

1) Are the albums actually being delivered?

The easiest way to check is inside your Single Dashboard under the "Orders" tab. This is a central place where you can see all orders for digital music, update fan email addresses and resend delivery emails.

Within each order row are columns for "Fulfilled" and "Reported". If you're noticing orders not being marked as fulfilled within Shopify, first check if the music has actually been delivered aka marked "Fulfilled" in the Orders tab. Read more about the Order Management page in this support article.

2) Is the digital album attached to a physical product?

If so, we wouldn't mark the bundle as fulfilled in Shopify. This is because we don't want to interfere with you shipping physical products to fans.

3) Still no luck? Make sure "Single Music" is the fulfillment service of your digital products.

Go into your Shopify Admin. Select "Products". Click on a digital album product and scroll down to the section named "Variants".

Hit "Edit" on the variant row. Then scroll down to the "Shipping" section. Under "Fulfillment Service", make sure that "Single Music" is selected. Take a look at the screenshot below:

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