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What to do when things don't go according to plan
My player isn't working!
Have you deleted any items inside your Shopify Admin? As we explain in this article, when your music is exported from Single a couple things happen. First, a “Digital Album” product is created and sent to your Shopify store. Next, a product is created for each track. While these aren’t visible to your customers, these “Digital Track” products power the preview player. The example below is what the “Digital Album” and “
My fans aren't receiving their downloads!
Don't fear! We'll get to the bottom of it The most likely explanation is that the fan didn't enter an email address during checkout. This is a simple fix. For instructions on how to require this, check out our past support article. To investigate fan inquiries, navigate to the "Orders" tab inside your Single Dashboard. Here you can search fan emails or order numbers, and even resend the delivery email