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Payments, Sales & Orders
Answers about fan payments, sales and orders
How do I manage orders?
Inside of your Single Dashboard. Finally, the power is in your hands. To navigate to the new Order Management section in your Single Dashboard, simply select the "Orders" tab. This will take you to a spreadsheet-like list of all orders. This photo was taken from an active shop, so we've blurred out information like order number and email address. So what exactly can you
How do I bulk import orders?
Why would I need to do this? All of our reporting happens automatically. This means that you can't just send us a list of orders to be sent to SoundScan. You have to import the orders into Shopify. 2 Types of Order Imports Orders of physical records sold either in person or through another service can be imported into your Shopify store to be reported by Single. Other order lists can be imported to bulk deliver digital albums. In order to retroactively deliver digita
How do I whitelabel my delivery emails?
Step inside your Single dashboard As helpful as our customer service team is, you may wish for us to take a more "behind-the-scenes" approach It's cool. We get it. When a fan purchases music from your Shopify store, they are immediately sent a delivery email. Here is an example of the default email: We now provide tools for artists and labels to completely customize this email
How do I approve billing?
Inside your Single dash. Our app is free to install. You're even allowed to test out a few features inside the app without approving billing. Once you go through the process of creating your first digital release, you may find that the buttons "Create a Standalone Digital" or "Attach to a Physical Product" aren't there. What gives? You've successfully gotten to the last step of the process - right before your release is published to your shop. In order to publish it to Shopify, you need to
How do I require email at checkout?
Inside your Shopify admin Go to “Settings” and select “Checkout”. Scroll down to the “Customer contact” section and select “Customers can only checkout using email”. If it's too late and orders have already been placed, don't fear! You can always add them after the fact. Check out our support article on order management to learn more.
How long does it take to get paid?
3 days. Usually. Think of Single as an extremely smart "dumb pipe". Fans are actually paying you directly via Shopify Payments and Single's distribution fee is calculated automatically. Shopify deposits store payments during Pay Periods that vary by location. Learn more about Shopify Payments.
How do I run test purchases in Shopify?
Turn on Test Mode You’ve finished creating your digital release on Single. Now it’s time to see what purchasing your music on Shopify looks like from a customer’s perspective. Start in your Shopify admin page. Go to settings and locate the “Payment Providers” section. Find “Shopify Payments” and select “Edit”. This is where you can adjust settings about how to accept payments. For now, simply select the box that says, “Use test mode” - next click “Save”. Once your settings are success
What happens if a fan cancels or I refund their order?
We’re sad to see them go…. But we understand! When a fan cancels their order, we: 1.) Refund the usage price back to the artist (15 cents / track) 2.) Deactivate any download links that have already been sent out 3.) Cancel the delivery of the full album 4.) Disable reporting (to ensure cancelled orders are Do my sales get reported to SoundScan?)
How do I change the currency in Single?
Trick question… You don’t have to! Totals in your Single dashboard pull right from Shopify. This means that whichever currency you have set in Shopify will be displayed in Single. You will still see a “$” sign in your Single dashboard. Do not fear! This is just a simple passthrough… No conversion required. £1 = $1
How do I run sales reports?
Use Shopify Analytics Shopify offers tons of data to merchants including site traffic, customer acquisition, detailed sales insight and more. The more premium the plan, the more analytics you’ll have regarding your products, customers and how they made purchases. The most basic way to export sales info starts at your Shopify admin page in the “Orders” tab. This will bring up a list of all orders in the specified date range. Just click “Export” and choose the file type. Once you’ve downloa
How do I sell music with crypto?
Shopify makes accepting crypto payments easy for merchants. There are four alternative payment providers which offer cryptocurrency support. While they are similar, take a look into each to see which functionality would be best for your store. Coinbase Commerce BitPay GoCoin Coinpayments Beta Each of these services allow customers to make purchases with Bitcoin. In ad
How do restrict delivery outside the US & Canada?
Easily. When you reach the second page of creating a digital release (where you upload tracks) - you'll see the following button. Simply switch it "on" to limit sales delivery outside the US & CA. If you've already published your album, please reach out to our support team and we can restrict delivery!
How do I include a link in my delivery email?
There may be situations where you want to send a link to those who purchase your digital music. Some examples are: Exclusive ticket offer included with purchase Link to a limited edition piece of merch Including a dropbox link to a PDF of additional album art Here's how: Copy the html snippet into the white label delivey settings. LINK NAME