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Account & users information
Can other people manage my Single account?
Grant access to artists, managers, labels, interns, and helicopter parents. No Shop Connected? Have you created a Single account, but see this message when you log in? This usually happens when the email used to sign up for Single differs from the shop owner's email in Shopify. No worries! Here are the steps you should follow to gain access: Check your login email against the shop owner’s Shopify Admin email. If you have access to the main Single music account or know who does,
"Artist Already Exists"
It's an Imposter! Actually it's probably not, but we can never be too careful. As an additional step to thwart piracy we only allow artists to sell from one store unless otherwise approved. (e.g. Label shop & Artist's shop). If you feel that you've received this notification in error or someone has claimed a name belonging to you, let us know.
What if I manage multiple Shopify stores?
Look at the hot-shot with multiple stores. Shopify Partners, Merch Companies, & Labels may have multiple stores associated with one email and that's cool with us. When installing Single in a store with the same admin email we'll merge those accounts together. The next time you log in you'll be presented with this screen: **Once logged in, you can swap stor
Where do I log in?
Depends on who you are. Artists log in using the Single App. There is no login for fans at the moment. Fans receive music via the email they used for purchase! More questions? Please reach out to us.
How do I uninstall?
It's not you. It's us. If you need to uninstall for any reason, go to the "Apps" page in your Shopify Admin and click the trash can. More questions? Please reach out to us.
What if I forget my account credentials?
It happens. Reset your password using the "Don't remember your password?" link on the login page. More questions? Please reach out to us.